In some multinational (“global”) organizations, agreements with suppliers are handled by a central team and then used by various subsidiaries of the organization (rather than having individual agreements made for various subsidiaries).
Each subsidiary would otherwise operate independently, with their own systems, teams, and consultants.
In the case of an agreement with QuantityWare, this would mean that a central part of the organization will manage the contractual and financial relationship with us, and the various subsidiaries will require their own unique technical support, BCP/BCG usage keys, and Portal access.
The QuantityWare Service Portal supports global organizations with the “global customer” functionality:
This means that the expiry and availability of any BCP or BCG usage keys on subsidiaries are tied directly to the validity date of the global customer‘s agreement with QuantityWare.
Contacts on global customers will see the following differences in the Portal:
Contacts on subsidiaries of a global customer will see the following differences in the Portal:
Within the Portal, a global customer and its subsidiaries operate independently of each other, and have no access each others data (other than the limited agreement information shared from the global customer to its subsidiaries).
To facilitate communication within a global organization between it and its subsidiaries, a new role called “Primary Contact” is required to be filled on each global customer and its subsidiaries.
Adding someone to the “Primary Contact” makes their name and email address available to others within the global organization, specifically:
In all cases, any communication to primary contacts must be done outside of the Portal, using the name and email address provided.
To add a subsidiary to your global customer in the Portal, a Subsidiary Customer Request (SCR) needs to be completed by someone at your organization.
For security, a contact with the Agreement or Management role must send an SCR link to a specific email address, as follows:
An email will be sent to the person specified.
To view any existing SCR requests / completed SCRs ready to process by QuantityWare:
For SCRs that have not yet been completed, you can choose to send a reminder email, or delete the SCR request so that the recipient can no longer complete the SCR.
On receiving an SCR Request email, and clicking the link within it, you will be taken to the SCR page on the Portal.
You will be asked to enter a two-factor authentication code, which is emailed to you on visiting the page.
Enter the code to access the SCR.
The SCR acts similarly to the TUKR, but does not require you to enter any system details:
If there are any issues with the data you have entered, or you missed any key data, a message will be shown describing what needs to be changed.
* If you do not agree to the QuantityWare Data Protection Policy, we cannot accept the disclosure of your data to us and as such cannot process your request.
After Submitting your request, a confirmation email will be sent with details of the SCR.
Your SCR will usually be processed within two German working days. We will be in touch with you if we have any questions or concerns.
Once an SCR has been processed by QuantityWare, the subsidiary will be added to the Portal, and the following notifications will be sent:
The subsidiary will now appear in the list of subsidiaries found in the global customer’s Customer Profile -> Subsidiaries tab.
If your organization acquires an existing QuantityWare customer, and wishes to take over their QuantityWare agreement, please raise an Agreement ticket with us to explain this.
QuantityWare will manage the migration of the existing customer record so that a subsidiary is created based on it.
Any existing contacts and systems will be retained, and if any usage keys on the migrated subsidiary were due to expire earlier than the global agreement, they will be extended automatically on migration.
If a subsidiary within your organization becomes a standalone company, and requires their own separate QuantityWare agreement, please raise an Agreement ticket with us to explain this.
QuantityWare will manage the migration of the subsidiary out into a separate Portal customer record.
Any existing contacts and systems will be retained, and the new customer will be initially granted a test agreement with an expiry date set to the current validity expiry of the global agreement.
This means there will be no immediate change to agreement validity on the new customer after separating.
After this, a new usage agreement can be arranged with the new customer.
If your organization matches the description of a global organization above, you can request that your organization is added to the Portal as a global customer.
Please request this via our Contact form, and we’ll reply as soon as possible with any questions and instructions on how this is achieved.
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